When gambling at any online casino, you might experience some issues. If that happens, you are entitled to make a complaint with official government regulatory bodies which issue licenses or an independent organisation.
Hippozino Casino is a licensed, regulated Online Casino in the United Kingdom and Malta. What that means is that we take player issues very seriously. We make use of the premier casino game suppliers and technology. If you do have a complaint, we always advise casino players to contact us first.
Contacting us is easy and can be done in a variety of methods. You can contact us via our Live Chat facility or email via our Contact Us page here.
Several prominent 3rd party Casino sites specialise in dealing with player complaints. On the whole, these sites do perform an admirable function. They provide players with an added layer of peace of mind—Hippozino Casino partners with a number of these Casino complaint mediators. We list a number of them below. In the unlikely event that you have an issue with us and are unable to resolve it with us directly, you are welcome to approach these sites to function as an impartial mediator.
Please note that some information particularly personal and financial information, should not be published in any public forum. Merely stating that you have a complaint in the unlikely event that we have not answered you previously will draw our attention to the matter.
If you are experiencing any issues with HippoZino regarding Payment, Bonuses, Software, Deposit, Accounts or other, you are welcome to file a complaint with the AskGamblers Casino Complaints Service.
As we need to be transparent, HippoZino does respond to these AskGamblers complaints. We do thought limit the amount of information stated as we are not allowed to provide personal and financial information on a public site. We urge players who have complaints to post them publicly via the unique AskGamblers Casino Complaint Service.
To encourage both our casino and the player to solve a potential issue as quickly as possible, there is a timer installed, so actually each party has 96h to respond. Failure of each party to do so within the given timeframe will result in the closure of the complaint. Hopefully, it won’t come to this, but if it by any means does, we are willing to do our best to resolve all issues in the best possible way.
LatestCasinoBonuses.com has one of the largest casino forum communities with over 412 casino representatives signed up. Having a rep available means you can talk directly with an employee working for the casino, the rep will try to resolve your query or complaint fast and efficiently. If you do need to speak directly with a casino rep from HippoZino, please visit the Latest Casino Bonuses site.